Shipping & Returns


Our priority is to get you your goodies as soon as possible!

 

Domestic Shipping

All orders are shipped from Miami, Florida. We do our best to ship your orders within 2 business days. We offer shipping via USPS and UPS per your selection on the checkout page. We offer FREE SHIPPING on all U.S orders of $75 or more! Take advantage, doll ;) When we ship to you or per your directions to another person, you agree to pay the shipping charges shown on this Site when your order is placed.

FREE LOCAL PICKUP

If you live in South Florida and would like to avoid a shipping charge, we offer FREE LOCAL PICKUP. For this option, please select this shipping method at checkout and no shipping will be charged. We will then email you with instructions to pickup your order. Pickup is in the Miramar/Pembroke Pines area.

 

International Shipping

International Orders are processed within 24 - 48 hours. In most instances international orders are received within 7-10 business days depending on the country (excluding holidays and weekends). If for any reason your order is held in customs for 14 days or more, please contact us at support@violetandsophia.com. If your order is within 14 business days, we ask for your patience as your package is on its way to you.

 

RETURN POLICY

Thank you for your purchase! Sorry to hear the items didn’t work out.

We accept returns for store credit only within 14 days from delivery date. Items must be in new and unused condition with all the original tags attached and not show any signs of wear. Deodorant/makeup stains cannot be accepted. At this time, we are not offering any refunds or exchanges.

All FLASH/SALE/CLEARANCE listed items are Final Sale. Final sale items are not eligible for returns, exchange, or refund. No exceptions.

Please submit a returns request to support@violetandsophia.com. We do not cover the costs of return shipping and original shipping fees are non-refundable. We will confirm whether store credit is approved. Make sure to include your order number in the e-mail. We will try our best to respond to your email within 24-48 hours. We are closed on all major holidays.

Incorrect/defective shipped items must be claimed within 3 days of receiving your product in order to ensure proper handling. Please send to support@violetandsophia.com.

Items returned without authorization will be disposed of without credit being issued.